Trai to telcos: Prolong pay as you go validity so customers get uninterrupted providers throughout lockdown

Trai to telcos: Prolong pay as you go validity so customers get uninterrupted providers throughout lockdown

NEW DELHI: Telecom sector regulator Trai has requested telecom operators to increase the validity interval of prepaid users to make sure that subscribers get uninterrupted providers throughout the 21-day nationwide lockdown.

Telecom Regulatory Authority of India (Trai) has additionally sought particulars of the steps being taken to make sure availability of uninterrupted telecom providers to such prospects on a “precedence foundation”.

” … you might be required to take vital steps as deemed match together with extending the validity interval to make sure that all pay as you go subscribers can get pleasure from uninterrupted providers throughout the interval of lockdown,” Trai stated in a communication to all operators on Sunday.

The communication on “measures concerning guaranteeing availablity of recharge vouchers and cost choices for pay as you go providers” comes within the backdrop of 21-day lockdown imposed within the nation to take care of the outbreak and unfold of coronavirus pandemic.

“Although the telecommunication providers have been thought-about as important providers and thus granted an exception from closing down … Nevertheless, lock down could adversely have an effect on the working of customer support centres/level of sale places,” Trai stated.

The regulator added: “Below the circumstances, it’s fairly attainable that these subscribers who want to high up their pay as you go balances or want to lengthen subscription to a pay as you go tariff utilizing offline channels could face hardships and/or disruption of providers”.

Prime Minister Narendra Modi on March 24, introduced a whole lockdown of all the nation for 21 days in an unprecedented transfer to attempt halt the unfold of the pandemic, shortly after which the Centre stated highway, rail and air providers will stay suspended throughout this era.

The pandemic has claimed 29 lives within the nation and variety of COVID-19 circumstances has touched 1,071 in India.

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