Indian ride-hailing giant Ola adds tipping option to its app globally – TechCrunch

Indian ride-hailing big Ola provides tipping choice to its app globally – TechCrunch


Now you can tip your Ola driver. The Indian ride-hailing big stated on Tuesday that it has rolled out this characteristic to its customers in India, Australia, New Zealand, and the UK — all of the nations the place it presently operates.

Ola stated riders in every market will see a spread of denominations they will choose as the quantity they want to tip digitally. It plans to permit riders to pay a customized quantity of their selection in a number of weeks, a spokesperson informed TechCrunch.

All of Ola’s 2.5 million driver companions globally — from those that function two-wheelers to 4 — can obtain suggestions, the nine-year-old ride-hailing big stated.

The addition of this characteristic comes as Ola seems to be to broaden its efforts to assist its driver companions who’ve been financially hit in current weeks after New Delhi and several other different governments throughout the globe enforced a lockdown to include the unfold of the coronavirus.

Uber first launched the tipping characteristic in some states within the U.S. in 2017 and has since expanded to it many extra states and nations. It rolled out the tipping characteristic to its customers in India early this yr.

Driver companions on each the platforms have lengthy expressed the necessity for a tipping characteristic to complement their incomes after each the businesses step by step decreased the incentives that they had bandied out within the early years.

“Since the beginning of the pandemic, our driver-partners have worked tirelessly to enable essential travel for all those in need, despite facing their own challenges. As services resume, they continue to personally invest in ensuring the safety of their customers and deliver a comfortable ride experience,” stated Anand Subramanian, a spokesperson at Ola.

“Linking rewards to higher-quality services, we invite our customers to join us in sharing our appreciation and supporting them during these trying times. Not only will the new functionality provide an opportunity for drivers to increase their earnings but will also showcase how a small gesture of solidarity and support from customers will drive our driver-partner community to go a long way,” he stated.

In current months, Ola has introduced a spread of reduction packages together with exempting lease rental to help its driver companions. It has additionally dedicated to supply driver companions with a number of hundred {dollars} in the event that they or their members of the family take a look at optimistic for Covid-19. Uber has but to supply any important help to its driver companions in India.

Like their driver companions, each Ola and Uber have been hit with the worldwide pandemic as nicely. Ola stated final month it was chopping 1,400 jobs, or 35% of its workforce in India. Days later, Uber stated it was eliminating 600 jobs, or 25% of its native workforce, within the nation. India is a key abroad marketplace for Uber.

Indian meals supply startups Swiggy and Zomato have additionally launched tipping possibility of their apps in current months.



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